The Visit North Yorkshire Quality Charter allows us to work with our partners to ensure high standards for visitors while offering marketing and promotion to both businesses (Accommodation, attraction and other) that have been quality assessed to national standards, and those that have not.
We expect all Visit North Yorkshire Partners to ensure the quality of the visitor experience meets expectations, and as such, Visit North Yorkshire will enforce this 10 point Quality Charter.
By taking a listing, advert or campaign package with Visit North Yorkshire either online or in print you are agreeing to abide by this charter and ensure the visitor experience of your customers is positive and enjoyable. The Quality Charter does not involve a quality assessment and will not result in a star rating or similar scoring, it is independent of all other quality grading and award schemes.
As a partner of Visit North Yorkshire, YOU agree to the 10 point charter below:
- Working in Partnership: To work positively and proactively with the Visit North Yorkshire team and their representatives at all times; to provide access to your premises upon request to ensure that this Charter is being followed.
- Welcome: To provide a ‘warm Yorkshire welcome’ to all visitors.
- Customer Satisfaction To have a complaints policy that can be implemented speedily and effectively; to ensure that any issues that may arise are resolved by prompt, professional and polite action.
- Quality and Standards To maintain good standards of service and cleanliness.
- Accuracy To ensure all information provided for visitors is up to date, accurate, provided at the right time and by appropriate methods.
- Information To ensure all information is readily available to visitors, especially with regard to pricing (including extras), taxes and payment, and packaged items.
- Accessibility To maintain an Accessibility Statement that is regularly reviewed and amended to take account of the needs of visitors with disabilities; to fully assist visitors with specific needs, in order to maximize enjoyment of their visit; to ensure facilities and services are reasonably accessible to visitors with disabilities.
- Legal Requirements To fulfil all legal obligations and responsibilities (fire precautions, employment, environmental, display orders, food safety/hygiene, licensing, health and safety, discrimination, trade descriptions, data protection, Hotel Proprietors Act, Public Liability Cover etc.).
- Discrimination To provide a welcoming and caring service to visitors that does not discriminate e.g. by gender, race, or religion.
- Cancellations To maintain a Cancellations Policy for bookable products that is readily available for visitors at each stage of their visit – from pre-booking through to after departure.

